Please note that our products are handmade by artisans in India, making each piece unique. Minor variations in colour, texture, and finish are a natural part of the handmade process and should be expected.
It is important to us that you are satisfied with your Desi Handmade purchase. If you are not completely satisfied for any reason, please contact our team at [official Desi Handmade email ID to be confirmed] within [●] days of your purchase, and we will review your request for a return, refund, or exchange.
We may not always be able to offer an exchange, as many of our products are made in limited quantities or are unique. In such cases, we will assess eligibility for a refund. Items will only be replaced if they are found to be defective or damaged.
When sending items back, please use the original packaging to ensure the product reaches us in good condition. To complete your return, we require a receipt or proof of purchase. Returned items must be unused and in the same condition in which they were received.
REFUNDS
Once your return is received and inspected, we will notify you via email to confirm receipt of the returned item. We will also inform you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit (minus applicable shipping or handling charges, if any) will be applied to your original method of payment. Refund processing timelines may vary and typically take [●] working days from the date of approval.
Please note that shipping charges are [refundable / non-refundable – to be confirmed] and may be deducted from the refund amount. Return shipping costs will be [borne by the customer / borne by Desi Handmade – to be confirmed] unless the return is due to a defective or damaged product.
Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Please check your bank account again.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Contact your bank, as processing times can vary.
If you have completed all of the above steps and still have not received your refund, please contact us at [official Desi Handmade email ID to be confirmed].
SALE ITEMS
Only regular-priced items may be eligible for refunds. Items purchased on sale or under special pricing may be [non-refundable / partially refundable – to be confirmed].
CANCELLATION POLICY
Once an order has been confirmed and payment has been successfully processed, cancellations may be [not permitted / permitted within ● hours – to be confirmed].
Please refer to this Returns & Refund Policy for further details regarding cancellations, returns and refunds.