This policy explains what personal data we collect, why we use it, how we share and protect it, and the choices available to you.

Effective date: 01-09-2026 | Last updated: [07-09-2026]

1. Scope and data fiduciary

Charaka Mihala Vividhoddesha Kaigarika Sahakara Sangha Niyamita is responsible for personal data processed through the Website and associated ordering, support and marketing channels. This policy applies to visitors, customers and people who contact us.

2. Information we collect

·  Identity and contact data: name, phone number, email, billing/shipping address and recipient details.

·  Order and transaction data: items, amounts, payment status, invoices, returns, refunds and support history. We generally receive payment confirmation and limited transaction identifiers—not full card or bank credentials—from payment providers.

·  Device and usage data: IP address, browser/device type, pages viewed, referring source, timestamps, cookies and similar technologies.

·  Communications and content: enquiries, WhatsApp/email messages, reviews, images or other information you choose to provide.

·  Marketing preferences and consent records.

3. How we collect data

We collect data directly from you; automatically through cookies and server logs; and from service providers such as payment gateways, courier partners, website hosts, analytics providers and communication platforms when needed to complete a transaction or provide support.

4. Why we use personal data

· To verify, accept, fulfil, deliver and account for orders;

· To process payments, cancellations, returns, exchanges and refunds;

· To communicate order updates and answer enquiries;

· To prevent fraud, secure the Website and enforce our terms;

·To improve products, service, Website performance and customer experience;

·To send promotional messages where you have consented or where otherwise permitted, with an opt-out option; and

·To meet tax, accounting, consumer-protection and other legal obligations, and establish or defend legal claims.

5. Consent and your choices

Where processing relies on consent, you may withdraw it through the same or a comparably easy channel by contacting us. Withdrawal does not affect processing already lawfully completed and may prevent us from providing a service that requires the data. You can unsubscribe from marketing by using the link or instruction in the message or by contacting us.

6. Cookies and analytics

We may use essential cookies to operate the Website and optional analytics or marketing cookies to understand use and improve communications. You can control cookies through the consent tool, if available, and your browser settings. Blocking essential cookies may affect Website functions.

7. Sharing of personal data

We may share only the data reasonably necessary with payment processors, courier and logistics partners, technology/hosting vendors, communication and customer-support providers, accountants and professional advisers, government or law-enforcement authorities when legally required, and a successor organisation in a lawful restructuring. These recipients may process data under their own privacy terms or under contractual instructions. We do not sell personal data for money.

8. Cross-border processing

Some technology providers may store or process information outside India. Where this occurs, we will take reasonable measures required by applicable law and will not transfer data to a country or territory restricted by the Government of India.

9. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the data. No transmission or storage method is completely secure. If a personal-data breach requires notice under applicable law, we will notify the appropriate authority and affected individuals as required.

10. Your rights and requests

Subject to applicable law, you may request information about processing, correction or updating of inaccurate data, erasure of data no longer required, withdrawal of consent, and grievance redressal. You may also nominate another individual to exercise applicable rights in the event of death or incapacity. We may verify your identity and retain information where lawfully required. Send requests to desitrust@gmail.com with the subject “Privacy Request”.

11. Children

The Website is not intended to obtain orders directly from children. If you are under 18, please use the Website only with a parent or lawful guardian. We do not knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children. If you believe a child has provided personal data without appropriate consent, contact us.

12. Third-party sites

External sites and services linked from the Website have their own privacy practices. Please review their policies before providing information. We are not responsible for their independent processing.

13. Grievances and contact

General customer care: desitrust@gmail.com | +91 94833 61466. If you remain dissatisfied, you may pursue remedies available under applicable Indian data-protection and consumer law.

14. Updates

We may revise this policy to reflect operational or legal changes. The updated version will appear on this page with the revised date. Material changes may also be notified through an appropriate channel.